1. Overview
We strive to ensure every client is satisfied with our services. However, we understand there may be circumstances that require cancellation or a refund. This policy outlines the terms under which such requests will be handled.
2. Cancellation Policy
You may cancel a service by emailing us at support@techpase.com with the invoice number and reason for cancellation.
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Before Work Begins: Full refund of advance amount (excluding any payment gateway fees).
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After Work Begins: Refund will be pro-rated based on completed tasks.
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After Project Completion: No cancellation or refund applicable.
3. Refund Eligibility
Refunds are only considered in the following situations:
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Project not started after full payment due to delay from our side
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Partial service delivery where measurable milestones were not met
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Duplicate payments
Non-refundable items:
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Subscription costs of third-party tools (Zoho, Google Workspace, WATI, etc.)
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One-time platform setup charges once completed
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Custom development fees for completed modules or workflows
4. How to Request a Refund
To request a refund, email us at support@techpase.com with:
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Subject: "Refund Request – [Invoice Number]"
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Reason for refund
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Bank/UPI details if paid via offline mode
We will respond within 5 business days. Approved refunds will be processed within 7–10 working days.
5. Project Delays
In cases where delays are caused by client-side factors (e.g., access not provided, lack of input, etc.), no refund will be entertained. You may reschedule the project within 60 days of initial payment.
6. Disputes
Any disagreements regarding refund decisions may be escalated to our senior management by writing to escalation@techpase.com. Final decisions will be binding.
7. Contact
For refund queries, please contact:
Techpase Profit Solutions
Email: support@techpase.in
Phone: +91-9778574738